At Xmas Lighting Shop, we are dedicated to ensuring that your carefully selected lighting and garden products reach you safely and promptly, no matter where you are in the world. Our delivery options are designed to offer flexibility and reliability, so you can focus on creating magical spaces without any hassle.
Shipping Options
We offer two convenient shipping methods to cater to your needs:
- Standard Shipping: For a flat fee of £12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days and delivered within 10-15 days after dispatch. This option is ideal if you need your items a bit sooner.
- Free Shipping: For orders over £50, we provide free shipping via EMS. After processing your order in 1-2 days, delivery takes 15-25 days post-dispatch. This economical choice is perfect for those planning ahead.
Processing and Delivery Times
Once you place an order, our team in Liverpool springs into action! We take 1-2 days to process your order, ensuring everything is perfectly packed and checked for quality. Then, depending on your chosen shipping method, delivery times vary:
- Standard Shipping: 10-15 days after dispatch.
- Free Shipping: 15-25 days after dispatch.
Please note that these times are estimates and may vary slightly due to factors like customs clearance or weather conditions. We ship globally, excluding Asia and some remote areas, as we strive to maintain our high service standards.
Tracking Your Order
To keep you informed, we provide tracking details for all shipments. You’ll receive an email with a tracking number once your order is on its way, allowing you to monitor its journey right to your doorstep.
Returns Policy
We want you to be thrilled with your purchase. If for any reason you’re not satisfied, you can return items within 15 days of receipt. Please ensure products are in original condition, and contact our friendly customer service team at [email protected] to initiate the process. We’ll guide you through each step to make it smooth and stress-free.
Note: During peak seasons like holidays, processing times might extend slightly due to high demand, but we always work hard to minimize delays. Your patience and understanding are greatly appreciated!
Thank you for choosing Xmas Lighting Shop. We’re here to light up your world with joy and beauty, and we appreciate your trust in our delivery services. Happy shopping!