FAQ

We specialise in Christmas lighting and garden enhancement products. Our range includes bathroom accessory sets, bonsai tools, flood & security lights, garden tool sets, gardening hand tools, landscape path lights, light bulbs, lighting accessories, night-lights, outdoor string lights, tool sets, and wall lights. We’re dedicated to helping you create magical spaces both indoors and outdoors.

Yes, we offer a wide selection of outdoor lighting solutions specifically designed to withstand various weather conditions. Our outdoor string lights, landscape path lights, flood lights, and security lights are all crafted for safe exterior use. Please check individual product specifications for specific weather resistance ratings.

During the checkout process, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.

Absolutely. We use industry-standard encryption technology to protect your payment information. We do not store your complete payment details on our servers after processing your transaction.

We ship globally to most countries, excluding Asia and some remote areas. This allows us to maintain our high standards of service and delivery reliability for all our customers.

We offer two convenient shipping methods:
– Standard Shipping: For a flat fee of £12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days and delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50, we provide free shipping via EMS. After processing your order in 1-2 days, delivery takes 15-25 days post-dispatch.

Once your order is dispatched, we’ll send you a confirmation email with a tracking number. You can use this number to monitor your package’s journey right to your doorstep through the carrier’s website.

While we strive to meet all delivery estimates, occasionally factors beyond our control such as customs clearance procedures, weather conditions, or peak season volumes may cause slight delays. During holiday periods, processing times might extend slightly due to high demand, but we always work hard to minimize delays.

We want you to be thrilled with your purchase. If for any reason you’re not satisfied, you can return items within 15 days of receipt. Please ensure products are in original condition with all packaging intact. To initiate a return, please contact our friendly customer service team at [email protected].

Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Our dedicated customer service team is here to help! You can reach us at [email protected]. We’re committed to responding to all inquiries within 24 hours during business days. Our physical address is: Xmas Lighting Shop, 71 Paradise St, Liverpool, GB L6E 8ZB.