At Xmas Lighting Shop, we are dedicated to bringing the magic of Christmas to your home and enhancing your garden’s beauty all year round. We understand the excitement of receiving your new lights and tools, and we strive to make your experience with us as bright and seamless as possible. Our policies are designed to be clear and fair, ensuring you can shop with confidence.
Shipping Information
We are proud to ship our high-quality products globally, though we are unable to deliver to a small number of Asian and remote regions.
Once you place your order, our team will carefully prepare it for dispatch. Please see the details of our shipping options below:
Order Processing Time
Please allow 1-2 business days for us to process your order before it is handed over to our shipping partners.
Shipping Methods & Delivery Times
We offer two convenient shipping options to suit your needs:
- Standard Shipping: Shipped via DHL or FedEx.
- Cost: £12.95
- Estimated Delivery: 10-15 business days after dispatch.
- Free Shipping: Available on orders over £50, shipped via EMS.
- Cost: Free
- Estimated Delivery: 15-25 business days after dispatch.
Please note: These are estimated delivery times. While most orders arrive within this window, occasional delays due to customs, weather, or other factors outside our control may occur.
Our Returns & Exchanges Policy
Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process within a generous timeframe.
Returns & Exchanges Timeframe
We accept returns and exchanges for most items within 15 days of you receiving your order.
To be eligible for a return or exchange, items must be in their original, saleable condition: unused, unassembled, and in the original packaging with all tags and accessories included.
How to Initiate a Return or Exchange
To start the process, please follow these simple steps:
- Contact Us: Email our friendly customer service team at [email protected] within the 15-day window. Please include your order number and details about the product you wish to return.
- Get Authorisation: We will respond with a Returns Authorisation (RA) number and specific instructions on where to send the item.
- Pack Securely: Please repackage the item securely in its original packaging, including all parts and documentation.
- Ship It Back: Ship the package to the address we provide using a trackable shipping service. We highly recommend this for your peace of mind.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., we sent the wrong item) or the product is defective. In those cases, we will provide a prepaid shipping label.
We strongly advise using a trackable and insured shipping service, as we cannot guarantee we will receive your returned item and cannot process a refund until we do.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement, depending on your card issuer.
- PayPal: Refunds are typically processed within 24-48 hours.
Please note that original shipping fees are non-refundable for returns that are not due to an error on our part.
Exchanges
For exchanges, we will ship the replacement item as soon as we have received and processed your return. Standard shipping charges will apply for the new item unless the exchange is due to our error.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned or exchanged unless they arrive defective or we have made a mistake:
- Light Bulbs: Due to their incredibly fragile nature and the high risk of damage during return shipping.
- Bonsai Tools: These are specialised tools that require specific handling and cannot be resold once returned.
Additionally, any item not in its original condition, is damaged, or is missing parts for reasons not due to our error will not be eligible for return.
Defective or Damaged Items
If your item arrives damaged or is defective, please contact us immediately at [email protected]. We will promptly arrange for a replacement or refund and provide a prepaid shipping label for you to return the item to us.
Contact Us
If you have any questions about our Shipping or Returns policy, please don’t hesitate to get in touch. We’re here to help!
Email: [email protected]
Postal Address: Xmas Lighting Shop, 71 Paradise St, Liverpool, GB L6E 8ZB
We aim to respond to all enquiries within 24-48 hours during business days.
Thank you for shopping with Xmas Lighting Shop!